КОМПАРАТИВНА АНАЛИЗА НА ПРАКТИКИТЕ НА БИЗНИС ПРОЦЕСНИОТ МЕНАЏМЕНТ ВО КОМПАНИИ ОД УСЛУЖНИОТ И ОД ПРОИЗВОДСТВЕНИОТ СЕКТОР ВО РЕПУБЛИКА МАКЕДОНИЈА

Abstract

Since business process management is becoming a promising concept fo r managing organizations and improving their organizational performance, not only in manufacturing sector, which is traditionally considered as process oriented sector, but in the service industries as well, the goal o f this paper is to empirically explore the adoption o f BPM practices and to analyze the level o f process maturity inservice vs. manufacturing companies in the Republic o f Macedonia. The analysis is performed on the basis o f the BPO maturity model o f McCormack and Johnson (2001). The summarized findings indicate that manufacturing companies are more process-oriented than service providers in our sample.This situation also continues to exist with few er differences between manufacturers and service providers.