Levkov, Nikola
Preferred name
Levkov, Nikola
Official Name
Levkov, Nikola
Main Affiliation
Email
nikolal@eccf.ukim.edu.mk
31 results
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Item type:Publication, Service quality, customer satisfaction and loyalty: An empirical analysis of the Macedonian retail banking sector(33rd EBES CONFERENCE 2020, 2020-10); ; The basic aim of this study is to explore most common constructs for quality of banking services, which influence customer satisfaction and examine the impact of customer satisfaction on customer loyalty in the context of banking relationships. The questionnaire was used to collect the data from 192 valid respondents by convenience sampling method. SPSS was used to analyze the data and AMOS was used to test the model. The results of the study show that there is a positive and significant link between customer satisfaction and constructs of service quality like tangibility, reliability, competence conflict handling and further study inferred that customer satisfaction is positively significant related to customer loyalty. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Social Media Marketing Activity in Western Balkan Banking Industry(MIPRO Croatian Society, 2015-05); ; The number of people who are using social media websites is constantly growing. Customers increasingly expect banks to offer more services via social media platforms. Recent studies confirmed that customer retention is likely to increase at banks that offer a strong social media experience. This paper explores the maturity of social media use in banking service sector with particular focus on Facebook, Twitter, YouTube and LinkedIn. Empirical data have been collected mainly through visual inspection of social media accounts of major banks in Western Balkan Countries and the results have been compared and presented. Various types of indicators for measurement of social media activity have been used: number of fans, subscribers and followers, number of video views, number of posts in last 15 days, visibility of the social media channel on the official web page, social engagement and others. Based on these and other data we made quantitative comparison and qualitative analysis of the intensity of social media use in banking industry in the region of Western Balkan Countries. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, CORPORATE SOCIAL RESPONSIBILITY COMMUNICATION IN WESTERN BALKANS BANKING INDUSTRY: A COMPARATIVE STUDY(Faculty of Management, Academy of Economic Studies, Bucharest, Romania, 2019-09); The purpose of this paper is to study corporate social responsibility (CSR) reporting activity in the Western Balkans (WB) banking industry. The first aim of the study is to measure the level of CSR reporting activity of banks within Western Balkan Countries (WBC), and the second is to compare the results within WBC and with other countries and regions in the world. We apply the method of content analysis to measure the CSR reporting activity of all licensed banks in WB actively operating until May 2019. Findings indicate that almost half of the banks from WB do not disclose any social responsibility information on their websites. Only a small number of banks prepare independent CSR report, while almost half of the banks who have CSR disclosure, report their CSR initiatives through a web link/heading. One-quarter of the banks report their CSR activities within their financial or annual report. External disclosures are most frequently reported. The category of community involvement is the most frequently reported, while the second most reported CSR activity is under the category of environment. The regression analysis revealed that the size of the banks represented in terms of total assets is a modest predictor of the level of CSR reporting. The paper contributes to the scarce literature of CSR reporting in the banking industry from WB. The results from this study can help academic researchers, business practitioners and policymakers to better understand the phenomenon of CSR communication in the banking industry in the region of WB. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, How Service Learning is Conducted in a School of Business(2009-12); Umpleby, StuartThe article describes the process of conducting service learning projects at The George Washington Universityon a graduate level. The main goal of the article is to explore service learning as a learning methodology and tostress some of the benefits and costs of this approach of teaching. Also this article presents some important les-sons learned from conducting service learning at George Washington University and some figures about num-ber of the projects done in past and type of the projects and clients. The emphasis is on projects conducted withprivate voluntary organizations in the DC area. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Moderating Role of Help-Seeking Behavior of It Professionals – a Guest for Looking at Independent Variables(Global Information Technology Management Association (GITMA), 2020-06); ; Hamit Turan, Aykut - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Divided We Work: A Review on Political Polarization in Modern Business Organizations(Academy of Management, 2025-06-17); Research tackling political polarization in business organizations remains fragmented and relatively scarce. To understand the relevance of political polarization in businesses and manage the negative impact of political division on organizational operations, interpersonal relations, and organizational harmony, this investigation analyzed the literature surrounding the phenomenon of political polarization and its implications on business organizations, synthesized the findings in a framework, suggested strategies for mitigating this polarization in the work environment, and underscored pathways for future research using an integrative review approach. After a structured and rigorous thematic analysis of data from the databases Web of Science, Scopus, EBSCO, and JSTOR and adhering to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, results point to a lack of coherent research streams and concise antecedents and outcomes, which are relevant for conflict management, as well as limited evidence on the effects of political division and limited study contexts. Future research may focus on specifying management-related research purposes, reexamining organizational constructs on individual, team, and unit levels, and extending investigations on performance-related themes - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The level of fiscal transparency and accountability of budget users – evidence from Macedonia(Inderscience Publishers, 2016-10)Research done in the past regarding the budget institutions and transparency/accountability issues was mainly focused on a national and local level. This is, to the best of our knowledge, the first study that evaluates transparency and accountability of budget users. The main contribution of this paper is in two areas: firstly, the level of transparency and accountability of budget users was evaluated using specially developed methodology; and secondly, the relationship between selected indicators and the level of transparency and accountability for budget users was analysed by using comparison of means and bivariate correlation. The results indicated that all monitored budget users have a very low level of transparency (on average 12.62%) and the average accountability of the budget users’ performance is almost five times higher than their average transparency (amounting to 64%). Another important result indicated that the size of the total budget is positively related to the level of transparency.Keywords: fiscal transparency; accountability; open government; budget user; performance of government; government efficiency; fiscal policy; budget systems; public policy; determinants of transparency; determinants of accountability; budget institutions. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, A narrative review of e-health systems' evolution – evidence from a regional study(Emerald Publishing Limited, 2024-05-29); ; ; Chagoroska, ZaklinaPurpose The growing implementation of electronic health (e-health) systems has raised the importance of analyzing how these systems have been implemented in diverse regions. By employing a contextual sensitive approach and social mechanism theory, this study aims to better understand the reasons for the success and failure of e-health initiatives in the ex-Yugoslav region and derive useful insights for policymakers. Design/methodology/approach We employ a narrative review process grounded in the social mechanism theory, extended with field experts’ review, to acquire state-of-the-art information. Findings Findings indicate that different e-health systems coexist and evolve in different contexts in different countries, with varying levels of success. The contextual differences shape the broader environment, affecting the level of preparedness and capability for e-health implementation. Top-down approaches dominate e-health implementation in most countries when it comes to design process features, and more developed countries do not rely on strong social mechanisms for implementing e-health due to the openness of their culture towards e-health innovations. Practical implications Analyzing the milestones, challenges and functionalities of e-health systems in the region of interest can assist policymakers, academics and practitioners in making informed decisions and recommendations to enhance future e-health implementation. Originality/value No known studies evaluated e-health initiatives in the former ex-Yugoslav countries holistically and evolutionarily in the form of a comprehensive regional study. Further, our research endeavor is contextually specific since the health systems of these countries in the past were tied together under the federative umbrella health system and then diverged in terms of e-health development. - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Dynamic social alignment on operational level and organisational performance(Inderscience Publishers, 2018-06)Business-IT (BIT) alignment on different organisational levels is thought to facilitate organisational performance. This study investigates how dynamic social alignment on an operational level improves organisational performance. The concept of dynamic social alignment has been introduced based on the theory of dynamic capabilities and the integration of two constructs: IS change agreement and task support satisfaction (TSS). The business value of dynamic social alignment was measured through business process performance and organisational performance. A conceptual model was thus developed and empirically validated through structural equation modelling (SEM). It is confirmed in this study that organisations which have better dynamic social alignment on the operational level continuously support the execution of changing everyday business tasks. The results also confirmed the mediating role of business process performance between task support satisfaction (TSS) and organisational performance. The study reveals that business and IT professionals need to nurture and maintain dynamic mutual agreement regarding IS changes in order to improve performance. In this manner, their organisation would be more prepared for reconfiguration and transformation, vital for adjustment to rapidly changing environment - Some of the metrics are blocked by yourconsent settings
Item type:Publication, COMPARATIVE STUDY ON E-GOVERNMENT INDICATORS BETWEEN WESTERN BALKAN COUNTRIES AND THE EU COUNTRIES(Faculty of Economics - Skopje, Ss. Cyril and Methodius University in Skopje, 2018-12)The focus of the study is to examine the level of development of e-government in Western Balkan (WB) countries and to compare it with the EU countries, in order to cover the geographical gap in past research. The analysis is based on the seven e-government survey reports conducted by the United Nations between 2003 and 2018. The data were extracted and distilled from survey reports on both regions, in order to perform a trend analysis and descriptive comparison. The study makes a comparison of E-Government Development Index (EGDI) and its components. Findings from the study suggest that both regions have positive trends of EGDI for the whole period (2003-2018) and that the difference between the regions is slightly reducing. The results from comparing the components of EGDI showed that the highest difference between the two regions is in the online service component (OSC), followed by the technology infrastructure component (TIC), while the lowest difference is in the human capital component (HCC). The results can serve policy makers in the EU and especially in WB countries to more easily identify the potential areas for investment and improvement (in this case in OSC and TIC).