Browsing "Faculty of Economics" by Subject service quality, SERVQUAL, expectations, perceptions, travel agencies, Macedonia

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PreviewTitleAuthor(s)Issue DateType
An empirical assessment of service quality in the context of travel agencies in the Republic of MacedoniaCiunova-shuleska, Anita ; Palamidovska-sterjadovska, Nikolina ; Grishin, M.2013Journal Article