Adoption of electronic public services: the case of the Republic of Macedonia

Abstract

Abstract: This paper identifies the factors that determine users’ adoption of e-Government services in the Republic of Macedonia. The research model, which is based on the Technology Acceptance Model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude, subjective norms, perceived behavioral control, demographic factors) that can influence intention to use e-government services. Relationships between constructs proved to be significant after analysis of the survey results. The intention to use electronic public services is influenced by the attitude and subjective norms, while perceived behavioral control was not significant for our sample.