User Adoption Analysis of the E-Government Services in the Republic of Macedonia with Technology Acceptance Model (TAM)
Journal
Proceedings of selected papers of the 35th International conference on Organizational Science Development, University of Maribor, Faculty of Organizational Sciences, Slovenia
Date Issued
2016-03
Author(s)
Abstract
Higher utilization of e-Government services has multiple impact on wellbeing of
citizens and businesses. The aim of the research is to identify factors that influence
the level of adoption of e-Government services in the Republic of Macedonia. Using
Technology Acceptance Model several constructs are defined (perceived ease of
use, perceived usefulness, perceived trust, user’s satisfaction, social influence,
facilitating conditions and demographic factors) that can influence user adoption of eGovernment services. TAM is useful in analysis of e-Government adoption because it
can be extended by applying domain-specific constructs. Relationships between
constructs proved to be significant after analysis of the survey results. Adoption of
electronic public services is influenced by the level of trust the users have in
conducting transactions with the government. User satisfaction is influenced strongly
by the usability and usefulness of the electronic public services that has direct impact
of the adoption of e-Government services. Determining the significance of the factors
can help policy makers to react in specific directions in order to improve utilization of
e-Government in the country
citizens and businesses. The aim of the research is to identify factors that influence
the level of adoption of e-Government services in the Republic of Macedonia. Using
Technology Acceptance Model several constructs are defined (perceived ease of
use, perceived usefulness, perceived trust, user’s satisfaction, social influence,
facilitating conditions and demographic factors) that can influence user adoption of eGovernment services. TAM is useful in analysis of e-Government adoption because it
can be extended by applying domain-specific constructs. Relationships between
constructs proved to be significant after analysis of the survey results. Adoption of
electronic public services is influenced by the level of trust the users have in
conducting transactions with the government. User satisfaction is influenced strongly
by the usability and usefulness of the electronic public services that has direct impact
of the adoption of e-Government services. Determining the significance of the factors
can help policy makers to react in specific directions in order to improve utilization of
e-Government in the country
Subjects
File(s)![Thumbnail Image]()
Loading...
Name
Trenevska Mijoska portoroz 2016.pdf
Size
655.46 KB
Format
Adobe PDF
Checksum
(MD5):b3b20c5e16b84c778b91b8e34e51cd40