User Adoption Analysis of the E-Government Services in the Republic of Macedonia with Technology Acceptance Model (TAM)

Abstract

Higher utilization of e-Government services has multiple impact on wellbeing of citizens and businesses. The aim of the research is to identify factors that influence the level of adoption of e-Government services in the Republic of Macedonia. Using Technology Acceptance Model several constructs are defined (perceived ease of use, perceived usefulness, perceived trust, user’s satisfaction, social influence, facilitating conditions and demographic factors) that can influence user adoption of eGovernment services. TAM is useful in analysis of e-Government adoption because it can be extended by applying domain-specific constructs. Relationships between constructs proved to be significant after analysis of the survey results. Adoption of electronic public services is influenced by the level of trust the users have in conducting transactions with the government. User satisfaction is influenced strongly by the usability and usefulness of the electronic public services that has direct impact of the adoption of e-Government services. Determining the significance of the factors can help policy makers to react in specific directions in order to improve utilization of e-Government in the country