Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.12188/5964
Title: | КОМПАРАТИВНА АНАЛИЗА НА ПРАКТИКИТЕ НА БИЗНИС ПРОЦЕСНИОТ МЕНАЏМЕНТ ВО КОМПАНИИ ОД УСЛУЖНИОТ И ОД ПРОИЗВОДСТВЕНИОТ СЕКТОР ВО РЕПУБЛИКА МАКЕДОНИЈА | Other Titles: | COMPARATIVE ANALYSIS OF PROCESS MANAGEMENT PRACTICES IN SERVICE AND MANUFACTURING COMPANIES IN THE REPUBLIC OF MACEDONIA | Authors: | Mijoska belsoska, Marina | Keywords: | business process management, process maturity, industry comparison, Republic o f Macedonia | Issue Date: | 2016 | Publisher: | Економски факултет – Скопје, Универзитет „Св.Кирил и Методиј“во Скопје, Faculty of Economics - Skopje, Ss. Cyril and Methodius University in Skopje, Republic of Macedonia | Source: | Mijoska Belsoska, M., (2016), COMPARATIVE ANALYSIS OF PROCESS MANAGEMENT PRACTICES IN SERVICE AND MANUFACTURING COMPANIES IN THE REPUBLIC OF MACEDONIA, Annual of the Faculty of Economics – Skopje, Vol.51 (2016) Skopje 2016, pp. 207-223 | Abstract: | Since business process management is becoming a promising concept fo r managing organizations and improving their organizational performance, not only in manufacturing sector, which is traditionally considered as process oriented sector, but in the service industries as well, the goal o f this paper is to empirically explore the adoption o f BPM practices and to analyze the level o f process maturity inservice vs. manufacturing companies in the Republic o f Macedonia. The analysis is performed on the basis o f the BPO maturity model o f McCormack and Johnson (2001). The summarized findings indicate that manufacturing companies are more process-oriented than service providers in our sample.This situation also continues to exist with few er differences between manufacturers and service providers. | URI: | http://hdl.handle.net/20.500.12188/5964 | ISSN: | ISSN 0489-0922 |
Appears in Collections: | Faculty of Economics 03: Journal Articles / Статии во научни списанија |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
godisnik 2016-207-222.pdf | 308.3 kB | Adobe PDF | View/Open |
Page view(s)
50
checked on Mar 29, 2024
Download(s)
21
checked on Mar 29, 2024
Google ScholarTM
Check
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.