АНАЛИЗА НА НИВОТО НА ПРОЦЕСНА ЗРЕЛОСТ НА КОМПАНИИТЕ ВО РЕПУБЛИКА МАКЕДОНИЈА

Abstract

Extensive literature on business process management suggests that organizations could enhance their overall performance by adopting a process view of business. Yet, being aware of its business processes is not enough. Managing mature business processes is the new challenge for contemporary management. In this sense, maturity models have been proposed to gradually assess and improve business processes in organizations. Hence, business process management maturity models are becoming the new promising tool for managing successful companies in e-business environment. They become practical tools that assist organizations in achieving business (process) excellence. Having in mind the importance of transformation towards process oriented organization in e-business environment and of managing mature business processes that lead to improved organizational performance, the main goal of this paper is to analyze the business process maturity level of Macedonian companies. For this purpose, data from an empirical survey conducted in companies in the Republic of Macedonia are used/collected and an empirical analysis is performed based on the model of McCormack and Johnson (2001), the validity of which was tested by means of an exploratory and confirmatory factor analysis.