Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12188/5953
Title: APPLICATION OF SIX SIGMA IN HIGHER EDUCATION QUALITY ASSURANCE
Authors: Bucevska, Vesna 
Keywords: Six Sigma, DMAIC, higher education, higher education quality and quality
Issue Date: May-2018
Publisher: Faculty of Business and Economics-Zagreb
Conference: The 9th International Conference “An Enterprise Odyssey: Managing Change to Achieve Quality Development”, Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia, May 23-26, 2018
Abstract: Quality management in higher education has always been of utmost importance. It has become an even more important issue in the last years as a result of the increased demands by stakeholders and competitors. Although the Six Sigma concept has been successfully implemented in manufacturing industry for many decades and in the service sector in the last decade, its implementation in the quality assurance of higher education intuitions is still lacking. The purpose of this paper is to show that higher education providers have a great scope of implementing the Six Sigma concept. To achieve this objective, we present the Define-Measure-Analyze-Improve-Control (DMAIC) model. The application of this model in HEIs can help in better understanding of the university processes and in their quality assurance.
URI: http://hdl.handle.net/20.500.12188/5953
Appears in Collections:Faculty of Economics 02: Conference papers / Трудови од научни конференции

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