THE ROLE OF OPERATIONS RESEARCH IN MANAGERIAL DECISION-MAKING

Abstract

Managers in all organizations should take into account the qualitative aspects of the problem they face, but they should also use the solution of quantitative models as a recommendation in order to make a good decision. The field of Operations Research includes a “buffet breakfast” of analytical methods developed to solve real complex problems and to help make better decisions. Operations Research has been applied in diverse areas, such as: agriculture, aviation, construction, education, electronics, finance, healthcare, manufacturing, military, sports, telecommunications, transportation, etc. Operations Research generates powerful benefits for organizations, such as: increased revenue, increased efficiency, reduced cost, optimized resource use, improved customer service, etc. The aim of the paper is to examine the role of Operations Research in managerial decision-making in renowned organizations around the world. Applications of Operations Research in 30 organizations are presented and the annual savings are given.