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Title: The Role of Politics in Digital Transformation of Healthcare: A Developing Country Context
Authors: Santa, Mijalche 
Paparova, Dragana
Keywords: digital transformation
Issue Date: 25-May-2024
Publisher: University of Zagreb, Faculty of Economics & Business
Conference: 15th International Odyssey Conference on Economics and Business
Abstract: This paper argues that the digital transformation of healthcare requires governmental interventions and a radical approach to change in highly political environments, in a developing country context. We conduct a longitudinal case study of the implementation of the national e-health platform in North Macedonia, connecting primary, secondary, and tertiary healthcare services. Our findings show how the implementation of the national e-health platform drove disruptive changes to healthcare service delivery, followed by incremental organizational and technological adaptations. We contribute to the literature on digital transformation by emphasizing the role of politics in driving changes in digital transformation processes.
Appears in Collections:Faculty of Economics 02: Conference papers / Трудови од научни конференции

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