TOURISM IN THE POST-COVID-19 WORLD: WHAT IS THE ROLE OF HUMAN RESOURCES IN TRACING THE PATHS TO RECOVERY
Journal
Proceedings of the Faculty of Economics in East Sarajevo - Journal of Economics https://www.zrefis.ekofis.ues.rs.ba/and Business
Date Issued
2023-06
Author(s)
DOI
10.7251/ZREFIS2326019E
Abstract
Tourism has been one of the most affected
sectors due to the COVID-19 pandemic globally. As a
result, human resources (HR) professionals have faced
an onset of challenges, as well as, opportunities in the
new normal. Therefore, this paper will shed a light on
the vital practices that HR professionals in the tourism
sector implement and understand how organizations in
tourism manage their personnel in these disruptive
times. The era of post-COVID-19 calls for resetting,
restructuring, and redefining the role of HR, which
strives to increase the employees’ skills and behaviors
and drive forward organizational performance and
efficiency. This is why, through theoretical and empirical
exploration, this research will try to contribute to the
identification of the key HR challenges for the postCOVID-19 world in this sector, the development of a theoretical model of strategic HR management, and
highlighting future trends.
sectors due to the COVID-19 pandemic globally. As a
result, human resources (HR) professionals have faced
an onset of challenges, as well as, opportunities in the
new normal. Therefore, this paper will shed a light on
the vital practices that HR professionals in the tourism
sector implement and understand how organizations in
tourism manage their personnel in these disruptive
times. The era of post-COVID-19 calls for resetting,
restructuring, and redefining the role of HR, which
strives to increase the employees’ skills and behaviors
and drive forward organizational performance and
efficiency. This is why, through theoretical and empirical
exploration, this research will try to contribute to the
identification of the key HR challenges for the postCOVID-19 world in this sector, the development of a theoretical model of strategic HR management, and
highlighting future trends.
Subjects
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