Incorporate Social Network Services in e-Government Solutions. The Case of Macedonia

Journal
International Journal of eBusiness and eGovernment Studies
Date Issued
2012
Author(s)
Budinoski, Koste
Trajkovik, Vladimir
Abstract
This paper presents the state of e-Government sophistication in R. Macedonia.
The survey is done using the 20 basic public e- services. A survey result showed
that further progress will need to be made on two – way interaction. Social
networks are seen as convenient mean for introducing two – way interaction,
social capital, transparency, anti-corruption, democracy, law enforcement, and
mainly trust and citizen inclusion and empowerment. We explored the potential
impacts of social media in e-Government and introduced a new 6th stage of
sophistication into the maturity model called ‘Citizen Inclusion’. This stage refers
to citizen inclusion and empowerment into e-Government using social network
services and provides citizens with ability to feed-back on how government
operates.
Subjects

E-Government, Benchma...

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