Social Networking for eGovernment: An Initial Assessment of Web 2.0 Tools Used by the Kosovo Central Government.
Date Issued
2016-11-18
Author(s)
Rexhepi, Artan
Abstract
The social media have introduced new
methods for communication and are providing
new opportunities for users to engage in
community participation as powerful tools for
citizen inclusion in government processes and
trust towards eGovernment services. The
question raised is to what extent the central
government institutions(CGIs) understand the
functions and roles of ICT and how they
should be utilized for both strengthening the
public administration institution they represent
and for building relationship with stakeholders
and citizens, which will allow the emergence
of the second generation of e-participation.
This paper analyses the status and provides an
initial assessment of eGovernment
implementation at central level in the context
of usage of social media (SM). The insights
emerging from the review of 28 CGIs show a
gradually increased use of social networking
tools and indicate several differences and
similarities in the use of Web 2.0 between
different CGIs. Implications and importance
of findings are discussed.
methods for communication and are providing
new opportunities for users to engage in
community participation as powerful tools for
citizen inclusion in government processes and
trust towards eGovernment services. The
question raised is to what extent the central
government institutions(CGIs) understand the
functions and roles of ICT and how they
should be utilized for both strengthening the
public administration institution they represent
and for building relationship with stakeholders
and citizens, which will allow the emergence
of the second generation of e-participation.
This paper analyses the status and provides an
initial assessment of eGovernment
implementation at central level in the context
of usage of social media (SM). The insights
emerging from the review of 28 CGIs show a
gradually increased use of social networking
tools and indicate several differences and
similarities in the use of Web 2.0 between
different CGIs. Implications and importance
of findings are discussed.
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