Social Responsiveness and Service Performance of Local Government: The Case of Macedonia
Journal
Croatian and Comparative Public Administration
Date Issued
2016-01-12
Author(s)
Aleksandra Maksimovska
Aleksandar Stojkov
Abstract
Bringing services closer to the citizens is one of the primary
goals of local government. Various social groups seek
different social treatment and action. This paper examines whether local authorities are responsive and equally open to all those groups, or if they simply spend budget resources in order to carry out their responsibilities as required by the law. The paper brings into light the new concept of social responsiveness of local governments. Being socially responsive requires being more than
just open; it implies addressing needs in order to keep citizens
satisfied regarding a wide spectrum of public services.
The main result of the paper is an assessment of the nexus
between local government social responsiveness and local
service performance in basic areas (communal services, education,
culture, and other competences; economic development; and fiscal assignments) in the case of Macedonia.
goals of local government. Various social groups seek
different social treatment and action. This paper examines whether local authorities are responsive and equally open to all those groups, or if they simply spend budget resources in order to carry out their responsibilities as required by the law. The paper brings into light the new concept of social responsiveness of local governments. Being socially responsive requires being more than
just open; it implies addressing needs in order to keep citizens
satisfied regarding a wide spectrum of public services.
The main result of the paper is an assessment of the nexus
between local government social responsiveness and local
service performance in basic areas (communal services, education,
culture, and other competences; economic development; and fiscal assignments) in the case of Macedonia.
Subjects
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