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Title: Social Responsiveness and Service Performance of Local Government: The Case of Macedonia
Authors: Aleksandra Maksimovska
Aleksandar Stojkov
Keywords: social responsiveness, local service performance, local governance, openness
Issue Date: 12-Jan-2016
Publisher: Faculty of Law in Zagreb
Source: Maksimovska, Aleksandra and Aleksandar Stojkov. 2016. "Social Responsiveness and Service Performance of Local Government: The Case of Macedonia“, Croatian and Comparative Public Administration (2): 219-236.
Journal: Croatian and Comparative Public Administration
Abstract: Bringing services closer to the citizens is one of the primary goals of local government. Various social groups seek different social treatment and action. This paper examines whether local authorities are responsive and equally open to all those groups, or if they simply spend budget resources in order to carry out their responsibilities as required by the law. The paper brings into light the new concept of social responsiveness of local governments. Being socially responsive requires being more than just open; it implies addressing needs in order to keep citizens satisfied regarding a wide spectrum of public services. The main result of the paper is an assessment of the nexus between local government social responsiveness and local service performance in basic areas (communal services, education, culture, and other competences; economic development; and fiscal assignments) in the case of Macedonia.
Appears in Collections:Faculty of Law: Journal Articles

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