Human Resource Management Roles During COVID 19 Crisis: Some Evidence from the Healthcare Sector in Republic of North Macedonia

Abstract

The Covid 19 pandemic one more time showed that implementing strategic and agile human resource management is crucial for every organization, especially in periods of major upheavals. The aim of the present paper is to determine and examine the most important roles of the human resource management towards increasing the satisfaction level of healthcare providers in Republic of North Macedonia during Covid 19 crisis. In order to achieve this purpose a questionary was designed and it was distributed among healthcare providers in both public and private healthcare organizations. The sample consist of 82 respondents. Our findings indicate that, according to the correlation analysis, during the Covid 19 pandemic the most important activity related to the perceived importance of HR roles for the employee’s satisfaction level is the communication for overcoming organizational issues emerged during pandemic, followed by the providing of financial benefits and access to information regarding the pandemic.