Analysis of User Satisfaction with the organization of Content
Date Issued
2008
Author(s)
Abstract
This article gives an analysis how users click-streams in a
web directory represented as a general categorization tree can
be assessed in order to make deductions on the goals the user
had when browsing and the choices the user made while
trying to get to the needed information. The click-stream
analysis is then used to propose an algorithm for
restructuring of the categorization tree in order to optimize
the structure for better navigation and easier finding of
content. Based on several real-world metaphors of roaming in
spaces and choosing paths, the algorithm that was based on a
single user behaviour, is scaled to a general case. Finally, the
articles discusses how the access logs of a web site can be
used to gather info on usage patterns of the organization
structure itself and how it can be improved with the help of
the restructuring algorithm and the assessment of several
criteria named together - user satisfaction with the organization of content.
web directory represented as a general categorization tree can
be assessed in order to make deductions on the goals the user
had when browsing and the choices the user made while
trying to get to the needed information. The click-stream
analysis is then used to propose an algorithm for
restructuring of the categorization tree in order to optimize
the structure for better navigation and easier finding of
content. Based on several real-world metaphors of roaming in
spaces and choosing paths, the algorithm that was based on a
single user behaviour, is scaled to a general case. Finally, the
articles discusses how the access logs of a web site can be
used to gather info on usage patterns of the organization
structure itself and how it can be improved with the help of
the restructuring algorithm and the assessment of several
criteria named together - user satisfaction with the organization of content.
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