FACTORS OF JOB SATISFACTION AND THEIR EFFECTS ON EMPLOYEES’ BEHAVIOR IN A MANUFACTURING COMPANY IN THE REPUBLIC OF MACEDONIA
Journal
Proceedings of the Faculty of Economics in East Sarajevo - Journal of Economics and Business
Date Issued
2019-03-27
Author(s)
Ristovska, Andrijana
DOI
DOI: 10.7251/ZREFIS1919043R
Abstract
Summary: This paper elaborates the issue about job
satisfaction, observing it through the prism of the
factors that lead towards its achievement, but also
observing whether its absence has an impact on the
employees’ behavior in the organization, employees’
productivity, absenteeism, fluctuation, as well as
customers’ behavior, satisfaction and loyalty. Based
on a sample of 100 employees with different gender,
educational and age structure from one of the leading
manufacturing companies in the Republic of
Macedonia, this research revealed which factors
cause job satisfaction of the employees in the Republic
of Macedonia, whether the demographic
characteristics influence the differences in the ranking
of these factors, as well as which conditions and
processes at the workplace, the absence of job
satisfaction affects significantly. We can conclude that
employee job satisfaction in the country is largely
determined by the factors that enable the realization of
self-esteem and self-realization needs, according to
the Maslow's hierarchy of needs, while the wages and
the financial rewards and benefits are not ranked as
the most significant factors observed at the level of all
respondents. Analyzing them individually, according
to gender, as well as by the level of education, which
often arises as a reason for the difference in the choice
of the respondents, the findings show that the financial
motivators have key influence on the job satisfaction
of the male employees, as well as of those with
completed secondary education
satisfaction, observing it through the prism of the
factors that lead towards its achievement, but also
observing whether its absence has an impact on the
employees’ behavior in the organization, employees’
productivity, absenteeism, fluctuation, as well as
customers’ behavior, satisfaction and loyalty. Based
on a sample of 100 employees with different gender,
educational and age structure from one of the leading
manufacturing companies in the Republic of
Macedonia, this research revealed which factors
cause job satisfaction of the employees in the Republic
of Macedonia, whether the demographic
characteristics influence the differences in the ranking
of these factors, as well as which conditions and
processes at the workplace, the absence of job
satisfaction affects significantly. We can conclude that
employee job satisfaction in the country is largely
determined by the factors that enable the realization of
self-esteem and self-realization needs, according to
the Maslow's hierarchy of needs, while the wages and
the financial rewards and benefits are not ranked as
the most significant factors observed at the level of all
respondents. Analyzing them individually, according
to gender, as well as by the level of education, which
often arises as a reason for the difference in the choice
of the respondents, the findings show that the financial
motivators have key influence on the job satisfaction
of the male employees, as well as of those with
completed secondary education
Subjects
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