Evaluation of User Satisfaction with the ECGalert System

Abstract

Abstract—This paper offers an insight on user satisfaction with ECGalert, a heart monitoring service based on a wearable device. We report results from a survey that gathered the opinions of both the patients and doctors, as well as the evaluation of user experience on a random sample. In addition, several other events were organized to include a random sample of the general population, including screenings on three different events: world heart day, a marathon and a stair climbing competition. The results show that the majority of respondents have a positive attitude towards telemedicine systems. A very interesting fact is that even the older population is keen on change of the attitude towards a new and improved technology, mostly due to the increased comfort and new offered possibilities for real-time monitoring.