EVALUATION OF EMPLOYEE PERFORMANCE BY USING THE ANALYTIC HIERARCHY PROCESS

Abstract

The manager of an organization plays a key role in creating a highly productive personnel. The personnel need to be focused on work and to study both in the office and at home because when they develop, the organization develops at the same time. Employees should work towards achieving the goals of the organization, and the consequences of the work done (the praise, reproof, etc.) have a great role on the results achieved. How can employee performance be evaluated objectively and employees ranked in order to be rewarded those whose contribution to the organization is the highest and who will serve as a model for others? The analytic hierarchy process (AHP), which has had a rapid development, has numerous success stories in its application in the field of HR and can give an answer to the question asked. This paper presents how a model based on the absolute measurement procedure of AHP can be developed, in order to evaluate the performance of employees and to rank them according to the obtained results. Through this model, employees will know which criteria and sub-criteria are of the highest importance to managers and thus will be able to improve where they are weaker, while managers will get a ranking list of evaluated employees on the basis of which they can make better decisions on rewards / penalties according to the contribution of each employee in the achievement of the organizational goals.