e-Government and e-Business in Western Balkans 2010

Abstract

This study analyses results of the e-Government and e-Business reports for Western Balkan Countries in 2010 and also results from EBIZ4ALL project led by Austrian Agency for research promotion (FFG) within the COIN (Cooperation and Innovation) program. The results are evaluated according to well known methodologies and compared with EU average results. Results of conveyed surveys for use of e-Services by companies are provided, and their use of electronic means for exchange of invoices and orders. Conclusions also include evaluation of current situation of Western Balkan countries in development of efficient government and infrastructure for Information Society capable to be interoperable in networked world and global market.