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Title: Visualization of the Process of Tracking Quality Using Quality Costs: An Empirical Study
Authors: Velkoska, Cvetanka
Tomov, Mite 
Issue Date: 27-May-2022
Publisher: Association for Information Communication Technology Education and Science (UIKTEN)
Journal: TEM Journal
Abstract: <jats:p>The primary objective of this paper is to find out whether we can use the quality cost model as a tool for visualizing the quality targets in the quality management using the quality costs. The analysis showed that a graphic interpretation of the quality costs model in the companies makes the quality targets “more visible” and “more representative”. The visualization of the quality costs model focuses the efforts of management to use the graphic interpretation of the quality costs for the purposes of visibility, monitoring, comparison with the quality targets at the company level, and beyond during negotiations.</jats:p>
DOI: 10.18421/tem112-61
Appears in Collections:Faculty of Mechanical Engineering: Journal Articles

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