M-government framework

Abstract

M-government is largely a matter of getting public sector IT systems geared to interoperability with citizen’s mobile devices. In this regard, developing a coherent m-government framework in the public sector is an important factor. The basic concept for good framework is that it is principle-driven. A common mobile public services framework must first and foremost incorporate the following five principles: Interoperability, Security, Openness, Flexibility and Scalability. A short survey report for Macedonia is presented, with special attention in bridging the digital divide among developing and developed countries. As the survey in Macedonia has shown, the citizens should be carefully educated in order to feel comfortable with m-government. It involves public campaign and benefits that the citizens can clearly see and understand. Key points of innovative ideas and views for further research and development in this field is sketched in the paper